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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

API permissions/scope for ServiceNow integration with Zoom

The list of the API permissions/scope requested by the ServiceNow Collaboration services for Zoom are as follows.

Scope typeAPI scopeDescription
Useruser:masterView and manage a sub account’s user information.
user:read:adminView all user information.
user:write:adminView user information and manage users.
Chatchat_channel:read:adminView all users’ chat channel.
chat_channel:write:adminView and manage all users’ chat channels.
chat_message:read:adminView all users’ chat messages.
chat_message:write:adminView and manage all users’ chat messages.
imchat:read:adminView all users’ history and channels.
imchat:botEnable chatbot within Zoom Chat Client.

Parent Topic:Collaboration services for Zoom reference