Add hotspots to track custom widget performance

Hotspots help capture and log widget load times, which enables better debugging of long portal load times.

Before you begin

Role required: sp_admin

Procedure

1. Navigate to All > Service Portal > Widget.

2. Click the custom widget you want to add the hotspot to.

3. Insert the following code snippets into the Server script field:

   Define a start time below the loading configuration expression:

   var startTime = new GlideDateTime();
   

   Retrieve widget instance identifier:

   data.spInstanceId =
                               grInstanceRecord.getUniqueValue();
   

   Add load time tracking:

   new sn_cd.cd_Utils().postInstanceHotspot({
                   startTime: startTime,
                   callerId: data.spInstanceId,
                   shortDesc: '{insert a short description}'
           });
   

4. Click Update.

What to do next

Open the Performance details window to view how long the custom widget takes to load data: View widget performance metrics

Parent Topic:Managing portal performance