CEM Related records tab

In Critical Event Management (CEM), the Related records tab enables agents to view and manage critical event tasks, Health and Safety incidents, child critical events, and any sent notifications linked to the current critical event.

You can find the Related records tab in any critical event record. The tab contains the following sections:

• Critical event tasks

  You can create and manage critical event tasks. Each task represents a specific response or activity required to reduce the impact of the event. You can track the progress of each task, prioritize responses, maintain accountability for each task, and coordinate better as all critical events are listed in one place.

• Health and Safety incidents

  The agent groups with required roles can Create a Health and Safety incident in Critical Event Management.

• Child critical events

  When multiple people report the same critical event, you can mark the duplicate entries as child events to the main parent event. For details on how to create a child critical event, see Relate a child critical event.

• Sent notifications

  Review any notification that you have sent for a critical event to track and verify communication related to the critical event, including who received the notification, what the notification said, and when the notification was sent. To learn how to view the sent notifications, see View sent notifications for a critical event.