Exploring Critical Event Management

Learn how to create and manage critical event tickets, assign tasks to on-site responders, and track the impacted people.

Critical Event Management overview

Critical Event Management offers a platform to report and manage critical situations. Employees or operators report an event, and on-site responders assist the impacted people. The operator monitors the critical event closely until it’s resolved.

Critical Event Management Users

Critical Event Management workflow

1. Report the critical event

   An employee reports the critical event, or an agent creates the critical event.

2. Assign and activate

   The agent assigns the critical event to relevant responders and activates the critical event.

3. Send notifications

   The agent sends notifications to the impacted people and on-site responders.

4. Initiate roll call and coordinate

   On-site responders coordinate people at the assembly point and take roll calls to update their status in the impacted people list.

5. Manage communication and responses

   The agent manages the response from the impacted people and communicates with them and the responders.

6. Close the critical event

   Once the situation is resolved, the agent resolves the critical event, creates Health and Safety incidents if needed, and then closes the event.

Critical Event Management benefits

What to explore next

To learn more about configuring and using Critical Event Management, see:

• Configuring Critical Event Management
• Report a critical event as an agent
• Report a critical event as an employee
• Manage impacted people
• Send notifications during a critical event
• Critical Event Management reference