Configuring Critical Event Management

As an admin you can customize the Critical Event Management application by installing the application and reviewing and configuring the components that are installed with the application.

Configuration overview

• Install Critical Event Management

  Install the Critical Event Management application.

• Configure Critical Event Management groups

  Create groups, add members to the group, and assign roles to the members.

• Define communication plans, tasks, and recipients

  Customize communication plans, create tasks, and add recipients.

• Configure Twilio to send SMS notifications

  Send communications using the SMS feature for Twilio.

• Configure Critical Event Management application properties

  Configure important details for the Critical Event Management application.

• Configure notification templates to send email

  Add or edit a notification template.

• Configure emergency procedures for employee portal

  Add knowledge articles about emergency procedures or edit existing ones.