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Set up Microsoft Outlook integration in Career Conversations › Install and configure Career Conversations › Career Conversations › Growth Experiences › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2025-12-02 · Official documentation · View source

Create a connection with Microsoft Exchange Online

Integrate the Career Conversations ServiceNow instance and Microsoft Exchange Online account by creating a custom OAuth application in Microsoft Exchange Online to authenticate ServiceNow requests.

Before you begin

Role required: admin

About this task

Set up conversations and sync them with Microsoft Outlook using a connection with the Microsoft Exchange Online spoke.

Procedure

  1. Ensure that the Microsoft Exchange Online spoke is installed.

  2. Set up Microsoft Exchange Online spoke.

    If you are a new customer, in the Create Connection records for the Microsoft Exchange Online spoke procedure, perform the following actions:

    • For Microsoft_Exchange_Online Connection and Credential alias, in the Connection related list, select MS Graph 1 and make the changes.

      Do not change the Name and Credential. In the OAuth Entity Profile form of the MS Graph 1 credential, ensure that the Grant type field is selected as Client Credentials.

    • For Microsoft_Exchange_Online_clientCred Connection and Credential alias, in the Connection related list, select MS Graph 2 and make the changes.

      Do not change the Name and Credential. In the OAuth Entity Profile form of the MS Graph 2 credential, ensure that the Grant type field is selected as Client Credentials.

Parent Topic:Set up Microsoft Outlook integration in Career Conversations