Report a knowledge gap from a case in Agent Workspace for HR Case Management
Report a knowledge gap for a case to get a documented resolution for common HR cases.
Before you begin
Role required: none
Procedure
Navigate to All > HR Case Management > Agent Workspace for HR Case Management.
Select the Lists icon (
Image omitted: agent-ws-hr-list-icon.png
Lists icon\).
Lists icon\).
Select an HR case.
Select the More icon (
Image omitted: more-icon.png
More icon\) and select **Report knowledge gap** from the drop-down list.
More icon\) and select **Report knowledge gap** from the drop-down list.
In the Knowledge feedback task form, enter a description in the Description field.
Select Save.
Request notifications of updates to an existing knowledge base article by selecting a knowledge base article from the Outcome field.
Select Save.
Result
A knowledge gap is created and is listed in the Knowledge Feedback Tasks related list on the case record page.