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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Highlighted value condition form

Use the Highlighted value condition form to create conditions to highlight a field.

FieldDescription
ConditionsConditions that trigger a field to be highlighted.
ColorColor of the highlighted field.
ApplicationScope of applications this highlighting pertains to.
OrderThe order in which to evaluate the conditions.When you have multiple conditions for highlighting the same field, they are evaluated in order from lowest to highest.
Hide LabelToggle to hide label name.
LabelName for the highlighted field that shows up when the condition is met.
Show IconToggle to display the leading bullet when a field is highlighted.Example -
Image omitted: bullet-highlighting.png
Highlighted bullet
Value OverrideText that replaces the field values from the table.If you don't supply a Value Override, Workspace highlights the field value from the table. If you supply a value, Workspace replaces the field value with your text and highlights that. Example -
Image omitted: override-text.png
Override text

Parent Topic:Agent Workspace for HR Case Management reference

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Create a case form

Page Configurations reference

Bulk case request form