Using Agent Workspace for HR Case Management › Agent Workspace › HR Service Delivery › Employee Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Viewing SLAs for HR Service Delivery Agent Workspace

Service Level Agreements (SLAs) can be viewed for cases or tasks and provide progress information.

HR Agent Workspace SLAs

View SLAs for HR cases from the Agent Workspace home page:

View SLAs for HR tasks from the Related Items menu.

View SLAs for HR Playbook from the case card.

Note: For more information on SLAs, see Service Level Management.