Wrap-up codes for email interactions
Default wrap-up codes and configuration settings available for email interactions in Customer Service Management.
| Wrap-up code | Description |
|---|---|
| Issue resolved | Interaction closed after the reported issue was resolved. |
| Task Created | Interaction closed after a follow-up task or case was created for further action. |
| Closed due to customer inactivity | Interaction closed as the customer did not respond within the defined follow-up period. |
| Setting | Description | Default |
|---|---|---|
| Table | The interaction table for which wrap-up codes apply. | Interaction |
| Type | The interaction type. | |
| Wrap-up duration | Timeout period for agents to submit a wrap-up code after closing an interaction. | 2 minutes |
| Default wrap-up code | The wrap-up code applied automatically if the agent does not submit within the timeout. | Issue resolved |
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