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Create a Work scheduler card using the Next Experience UI Builder › Setting up Work scheduler › Optimize workforce operations › Extend capabilities › Configure › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Define event mappings for Work scheduler

Add event mappings required for card interactions and for the card properties transformation to the page configurations in Work scheduler.

Before you begin

Role required: admin, workspace_admin, or ui_builder_admin​

Procedure

  1. In the Page configuration section, select the Events tab.

  2. Attach the Transform workItem to cardProps to the Page ready event.

    1. In the Page ready menu, select +Add a new event handler.

    2. In the pop-up screen, go the Scripts section and select Transform workItem to cardProps.

    3. Select Add.

  3. Attach the Transform workItem to cardProps to the Page ready event.

    1. In the Page ready menu, select +Add a new event handler.

    2. In the pop-up screen, go the Scripts section and select Transform workItem to cardProps.

    3. Select Add.

  4. Attach the Transform workItem to cardProps to the Page property changed event.

    1. In the Page property changed menu, select +Add a new event handler.

    2. In the pop-up screen, go the Scripts section and select Transform workItem to cardProps.

    3. Select Add.

  5. Attach the CARD_CLICKED and CARD_CLICKED (Work item cards) events.

    The Create an event popup screen displays.

To AttachDo this
The CARD_CLICKED event
  1. In the Dispatched events section, select +Add.
  2. In the Event label field, enter CARD_CLICKED.
  3. From the Target parent event handler menu, select CARD_CLICKED (Work item cards)
  4. Click Add.
The CARD_ACTION_CLICKED (Work item cards) event
  1. In the Dispatched events section, select +Add.
  2. In the Event label field, enter CARD_ACTION_CLICKED.
  3. From the Target parent event handler menu, select CARD_ACTION_CLICKED (Work item cards)
  4. Click Add.
Here's a demo on how to define event mappings for the Work scheduler.

What to do next

Configure container components for Work scheduler

Parent Topic:Create a Work scheduler card using the Next Experience UI Builder

Related topics

Events in UI Builder