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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Withdraw post case review approval

Withdraw a post case review document after sending it for approval.

Before you begin

Role required: sn_customerservice_manager or admin

Procedure

  1. Navigate to All > Case Digest > My Post Case Reviews.

  2. Click and open a post case review which is in Awaiting Approval state.

  3. Click Withdraw.

    The post case review document is now in In Progress state and approvers are notified by email that the request for approval is no longer required. You can edit the post case review document and resend it for approval.