Walk-up Check-in on Business Portal
Schedule an in-person walk-up appointment at a service center from the Business Portal.
Before you begin
Install Walk-up for CSM (com.snc.walkup_for_csm) app from ServiceNow store.
Role required: sn_customerservice.customer
About this task
Walk-up check-in enables business users to schedule appointments for in-person support at service centers. The system automatically retrieves the nearest service center and provides appointment scheduling options.
Procedure
Navigate to the Business Portal.
Navigate to Requests > Submit a request > Walk-up check in in the portal header.
The application identifies the nearest service center.
Schedule an appointment.
For details, see Schedule appointments or join a queue from the Self Service portals.
Related topics
Schedule appointments or join a queue from the Self Service portals