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Email Interaction › Email channel › Enable communication channels › Configure › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View the service channel configured with Email Interaction for CSM

View the service channel configured during the installation of the Email Interaction for CSM application. This service channel facilitates the routing of email interactions through Advanced Work Assignment.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Advanced Work Assignment > Settings > Service Channels.

  2. View the Email service channel.