Track outages for install base items

View outages associated to a case to keep customers informed about any issues affecting their install base.

Before you begin

Role required: sn_customerservice_agent

About this task

Outages can be tracked using both proactive cases and customer-reported cases.

Procedure

1. Open your workspace.

2. Click Lists.

3. Click a proactive case.

4. Click the Outages related list to view all outage information related to the case.

   Note: If the Outages related list isn't displayed, click more.