Create cases › Using the Business Location Service Portal › Customer communication › Use › Customer Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Track cases on the Business Location Service Portal

Track cases on behalf of a business location against sold products deployed at a business location, or against installed base items deployed at a business location.

Image omitted: my-lists-widget.png
Filter options for My Lists widget on the Business Location Service Portal.

Depending on the roles assigned to the logged-in user, the widget displays the following filters.

My Lists filters	Description
All Cases	List of all the cases.
Action Needed	Cases in the Resolved state that are waiting for a customer response.
My Cases	Cases for myself.
My Requests	Cases that are created as a request.
Cases for Accounts	Cases created by the account contributor.
Cases for Consumers	Cases created by the consumer contributor.
My Cases for Business Locations	Cases created by the contributor user on behalf of their business locations.
All Cases for Business Locations	All cases created on behalf of the contributor users' business locations, independent of who created the case.