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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View asset information from the Customer Service Portal

View a list of assets for the current user's account.

Before you begin

Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, or sn_customerservice.partner_admin

Procedure

  1. Click Support > Assets in the portal header.

    This displays a list of assets that belong to the current user's account, including the name and serial number of the asset and the product model category and account to which it belongs.

  2. Click one of the following to view more information.

Display nameDisplays the asset information.
AccountDisplays the account information.
Model categoryDisplays the product model information for this asset.
  1. Click the Back button to return to the list of assets.

Related topics

View product information from the Customer Service Portal

Create a product case from the Customer Service Portal