View a publication on the Customer Service Portal
View the details of a publication on the Customer Service Portal and download any attachments.
Before you begin
Role required: sn_customerservice.customer
About this task
The Publications link on the customer service portal displays a list of current publications that is sorted by publication number.
Note: After a publication reaches its expiration date, it is automatically removed from the Publications list.
Procedure
Navigate to the customer service portal.
Select Support > Publications in the portal header.
This displays a list of current publications. The information displayed for each publication includes the title, publish date, expiration date, and a brief description.
If desired, search the Publications list by entering the search term in the search field at the top of the list.
Select a publication name to open.
If the publication has attachments, select the attachments to download from the pop-up window.
Close the pop-up window.
Select the return arrow at the top of the publication to return to the Publications list.
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