Search the customer service community
Use the customer service portal to search the community site or view a list of recent discussion topics.
Before you begin
Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, or sn_customerservice.partner_admin
Procedure
Navigate to the customer service portal.
Select Ask the Community.
This brings up the Ask a Question page.
Enter a question in the Title field.
Select a knowledge base in the Knowledge Base field.
If desired, select a category in the Category field.
If desired, add one or more tags to your question in the Tags field.
Select Post Question.
The question appears on the search results page under the Questions category.
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