Create a work order for a customer service case
Create a work order for a customer service case as part of the case resolution process.
Before you begin
Role required: sn_customerservice_agent, sn_customerservice_manager, or admin
About this task
After a work order is created, it appears in the Work Orders related list on the Case form. The case number is also referenced on the work order.
Procedure
Open the desired case.
From the Work Orders related list, click New.
Fill in the fields on the Work Order form.
For more information, see Create a work order.
Click Update.
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