Assign a customer service case
Agents can assign cases to themselves or to other customer service agents.
Before you begin
Role required: sn_customerservice_agent, sn_customerservice_manager, or admin
About this task
The Assign to me button is only visible if the current user has the customer service agent role and is not already assigned to the case.
Procedure
Open a customer service case.
Assign the case.
| Assign the case to yourself | Click Assign to me. |
| Assign the case to another agent | Select an agent in the Assigned to field. |
The agent's name appears in the **Assigned to** field. If the agent also belongs to an agent group, the group name appears in the **Assignment group** field.