Chat with an agent from the Consumer Portal
Start a chat session with a virtual agent or a customer service agent from the Consumer Portal.
Before you begin
Role required: sn_customerservice.consumer
Procedure
Navigate to the Consumer Portal.
Select the Chat icon (
Image omitted: chat-icon.png
Chat icon.\) in the Consumer Portal to start a conversation.
Chat icon.\) in the Consumer Portal to start a conversation.
Enter your query to continue the conversation.
Note: Pre chat survey is turned off by default.
To talk to a person instead of a virtual agent, select
Image omitted: contact-support-icon.png
Connect Support icon. and then **Contact Support**.
Connect Support icon. and then **Contact Support**.
- Select End Conversation after you’re finished with the chat.
What to do next
If the agent creates a case or links the discussion to an existing case, you can view these cases from the Consumer Portal by selecting Requests > View Submitted Requests > View cases and tasks.
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