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Using the Consumer Service Portal › Customer communication › Use › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Chat anonymously with an agent from the Consumer Service Portal

Users that are not logged in can chat anonymously with an agent from the Consumer Service Portal to resolve issues more quickly.

Before you begin

Role required: none

Procedure

  1. Click the Chat icon (
Image omitted: chat-icon.png
Chat icon.\) in the Consumer Service Portal to start a conversation.

  1. Fill in the information and click Submit.

    A virtual agent or a customer service agent responds.

  2. To talk to a person instead of a virtual agent, click

Image omitted: contact-support-icon.png
Connect Support icon. and then **Contact Support**.
  1. When you're finished with the chat, select End Conversation.

Related topics

Chat with an agent from the Consumer Service Portal

Pre-chat from the Consumer Service Portal