Configure anonymous chat properties
Users with the system administrator role can set properties to limit the number of chat requests created by guest users.
Before you begin
Role required: admin
Procedure
Navigate to All > Collaborate > Connect Support > Support Administration > Properties.
Set the following properties.
| Limit maximum number of guest conversations created in the last hour. (connect.support.max_guest_sessions_per_hour) | Limits the number of guest chat requests that can be created in a one-hour time frame. The default value is 200. |
| Message shown to user when rate limit for guest conversations is breached. (connect.support.guest_sessions_rate_limit_reached_message) | The message that is displayed on the Consumer Service Portal when the limit on the number of guest chat requests has been reached. |
- Click Save.