Configure catalog items for a service definition
After creating a service definition, you can associate one or more catalog items with the definition.
Before you begin
Role required: sn_csm_case_types.service_definition_manager, sn_csm_case_types.service_definition_admin, or admin
About this task
A catalog item is a product or service that is available within a service catalog. A record producer is a specific type of catalog item that enables users to create task-based records.
From the Customer and Consumer Portals, end users can select available services from the Services portal widget. Selecting a service displays the record producer associated with the service definition. Submitting the record producer creates a case of the correct case type.
A variable set for service definitions is available with the Customer Service Case Types plugin (com.snc.csm_case_types). This variable set populates the service definition based on the product and/or service selected on the record producer.
Procedure
Navigate to All > Customer Service > Administration > Service Definitions.
Select a service definition.
In the Catalog Service Relationships related list, select New.
The system displays a new Catalog Service Relationship record. The Service definition field is auto-filled with the name of the selected service definition.
Select a catalog item in the Catalog Item field.
Select Submit.
The catalog item is added to the to the Catalog Service Relationships related list.
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