Associate a service definition with a service definition category
After creating a service definition category, you can associate one or more service definitions with the category.
Before you begin
Role required: sn_csm_case_types.service_definition_manager, sn_csm_case_types.service_definition_admin, or admin
About this task
Service definition categories enable you to organize service definitions into logical groupings. A category can have multiple service definitions and a service definition can belong to one or more categories.
Procedure
Navigate to All > Customer Service > Administration > Service Definition Categories.
Select a category from the Service Definition Categories list.
In the Service Definition Category Relationships related list, select New.
Select a service definition in the Service Definition field.
Select Submit.
The service definition is added to the Service Definition Category Relationships related list.