Associate a product with a service definition
After creating a service definition, you can associate one or more product models or sold products with the definition.
Before you begin
Role required: sn_csm_case_types.service_definition_manager, sn_csm_case_types.service_definition_admin, or admin
About this task
A product model or a sold product can have multiple services associated with it.
Procedure
Navigate to All > Customer Service > Administration > Service Definitions.
Select a service definition.
In the Product Service Relationships related list, select New.
The system displays a new Product Service Relationship record. The Service definition field is auto-filled with the name of the selected service definition.
Determine if this service definition is available for all products or for a specific product.
- If it is available for all products, enable the All products check box and go to step 6.
- If it is available for a specific product, leave the check box empty and go to the next step.
- Select the product in the Product field.
Select Submit.
The relationship record is added to the Product Service Relationships related list. If the relationship is for a specific product, the name is displayed in the Product column.