Customer Contracts and Entitlements reference › Reference › Customer Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Customer contract form

The Customer Contracts and Entitlements application uses the Customer contract form to create customer contracts.

Field	Description
Name	The name of the customer contract.
Number	The internal unique identification number that is generated when the customer contract is created. This number isn’t editable.
Contract Reference	The externally assigned identification number assigned to the customer contract.
Account	The name of the account associated with the customer contract.Note: A customer contract can be associated with either an account or a consumer. An account can be created if no account is found by selecting New on the Account form. For more information on the fields in the Account form, see Account form.
Consumer	The name of the consumer associated with the contract.Note: If no consumer record is found, you can create a consumer and add it to the customer contract. For more information, see Create a consumer record.
State	The current state of the customer contract:- Draft - Active - Expired - Canceled - Suspended
Start date	The activation date of the customer contract.
End date	The date when the customer contract ends.
Renewal root	A customer contract can be renewed multiple times. Renewal root refers the customer contract reference of the first or base customer contract.
Renewed from	A customer contract can be renewed multiple times. Renewed from field refers to the previous customer contract that was renewed.