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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Service Model Foundation renamed Entities

The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.

Note: The entity name changes are available in the Business Location 5.2.0 store app.

Table namePrevious labelNew label
sn_customer_service_organizationService OrganizationOrganization Core
sn_csm_business_locationBusiness LocationBusiness Organization
sn_csm_business_location_internalInternal Business Location (IBL)Internal Organization
sn_csm_business_location_externalExternal Business Location (EBL)External Organization
sn_outsourced_service_providerOutsourced Service ProviderNo change
sn_csm_service_organization_external_staffService Organization External StaffExternal Organization Staff
service_organizations_offering_serviceService Organizations offering ServiceOrganizations offering Service
service_organization_criteriaService Organization CriteriaOrganization Criteria
service_organization_customer_criteriaService Organization Customer CriteriaOrganization Customer Criteria
sn_csm_svc_org_member_responsibilityService Organization Member ResponsibilityOrganization Member Responsibility
sn_service_org.service_org_assignment_groupService Organization Assignment GroupOrganization Assignment Group

Field label renaming

The following foreign key field labels have been updated across impacted entities.

Note: The entity name changes are available in the Business Locations 5.2.0 store app.

Table nameField namePrevious labelNew label
Service Organizationservice_organization_parentParent Service OrganizationParent Organization
Service Organization External Staffservice_organizationService OrganizationOrganization
Service Organization Memberservice_organizationService OrganizationOrganization
Caserequesting_service_organizationRequesting Service OrganizationRequestor Organization
Caseservice_organizationProvider Service OrganizationProvider Organization
Interactionrequesting_service_organizationRequesting Service OrganizationRequestor Organization
Sold Productprovider_service_organizationProvider Service OrganizationSeller Organization
Sold Productservice_organizationService OrganizationBuyer Organization
Install Base Itemservice_organizationService OrganizationBuyer Organization
Install Base Itemprovider_service_organizationProvider Service OrganizationProvider Organization
Install Base Related Partyservice_organizationService OrganizationOrganization
Work Orderservice_organizationService OrganizationRequestor Organization
Work Orderprovider_service_organizationProvider Service OrganizationProvider Organization
Customer Projectservice_organizationService OrganizationOrganization
Retail Organizationservice_organizationService OrganizationBusiness Organization
Customer Service Organizationservice_organization_pathService Organization PathOrganization Path
Customer Service Organizationservice_organization_codeService Organization CodeOrganization Code
Customer Service Organizationservice_organization_servedService organizations servedOrganizations served
Responsibility Definitionservice_organizationService OrganizationBusiness Organization
Responsibility Access Configservice_organizationService OrganizationBusiness Organization