Components installed with Customer Service CTI Demo Data
Several types of components are installed with Customer Service CTI Demo Data.
Note: Starting with the Yokohama release, Customer Service CTI Demo Data is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. ServiceNow Voice with Amazon Connect provides the latest experience for this functionality.
For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.
Business rules installed with Customer Service CTI Demo Data
Business rules are added with activation of Customer Service CTI Demo Data.
| Business rule | Table | Description |
|---|---|---|
| Route available user for Case Task | User CTI Status\[user\_cti\_status\] | Used to dequeue a call whenever an agent becomes available. |