View list of entitlements

As an OSP manager or agent, you must view entitlements for an account or consumer to create or fulfil cases.

Before you begin

Role required: sn_csm_ocs.ext_manager or sn_csm_ocs.ext_agent

Procedure

1. Navigate to Outsourced Customer Service > Cases > All.

2. Open a case and click the preview icon next to the Account field.

   The customer account page is displayed.

3. Click Entitlements related list.

4. Open an entitlement and view the asset details to fulfill a case.