Order case line item form
The order case line item form displays details about an order case line on a case record.
| Field | Description |
|---|---|
| Number | The automatically generated record number. The prefix for numbers from the Order Case Line table is ORDCSL. |
| Parent case | Displays the related order line. |
| Order line number | The parent case for the order line item record. |
| Account | The name of the company that the order case is opened for. |
| Contact | The name of the customer contact for the order case. |
| Product offering | The product offering for the order case line item. |
| Product specification | The product specification for the order case line item. |
| Product model | |
| Short description | A brief description of the order case line item record. |
| State | The state of the order case line item record: - Draft - New - Work in Progress - Awaiting Info - Resolved - Accepted - Resolved - Denied - Cancelled |
| Priority | The priority of the order case line item record:- 1 - Critical - 2 - High - 3 - Moderate - 4 - Low - 5 - Planning |
| Assigned to | The assigned agent. If a group is selected in the Assignment group field, the assigned agent must belong to this group. |
| Assignment group | The assigned customer service agent group. |
| Sold product | A product, component, or service that has been sold to an account or a consumer. |
| Request reason code | The reason that the customer is requesting a change to the order case line item.- Increase Demand - Change in Contract - Initial input incorrect - Other |
| Ordered quantity | Stores the original ordered quantity. |
| Requested quantity | Stores the quantity change requested. |
| Approved quantity | Stores the quantity change approved by the agent. |
| Expected start date | |
| Requested expected date | |
| Approved expected date | |
| Current shipping location | Stores the original shipping location. |
| Requested shipping location | Stores the requested change in shipping location. |
| Resolution code | Choice list indicating the resolution states for the case. |
| Close notes | Details about how the case was closed. |
| Additional comments | Customer-viewable comments added to the activity stream. |
| Work notes | Comments and information added to the activity stream that are available only to internal users. |