Use Customer Service Portal › Customer communication › Use › Customer Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Manage customer registration requests

Users with the customer administrator role can approve or reject registration requests that customers submit from the Customer Service Portal.

Approve a registration request with a valid registration code

Approve a registration request from a user that was submitted from the Customer Service Portal with a valid registration code.

Role required: sn_customerservice.customer_admin

Navigate to the customer portal.
Click Approvals.

The Approvals list displays registration requests with these states: Requested and No Longer Required.
Click a request in the Approvals list with a state of Requested.
If desired, add any Comments to this request.
Click Approve.

A user account is created and an email is sent to the contact’s email address with a user ID and temporary password. The user is also assigned these roles: sn_esm_user and snc_external.

Related topics

Reject a registration request

Approve a registration request from a user that was submitted from the Customer Service Portal with an invalid registration code.

Role required: sn_customerservice.customer_admin

Navigate to All > Customer Service > Administration > Pending Contact Registrations.
Select a registration request with a state of Pending.
Select an Account for the requester.
Click Update.

The registration request is sent to the customer administrator of the assigned account.

Reject a registration request from a user that was submitted from the Customer Service Portal.

Role required: sn_customerservice.customer_admin

Navigate to the customer portal.
Click My Approvals.
Click a request in the Approvals list with a state of Requested.
Click Reject.

An email regarding the rejection is sent to the requestor’s email address.