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Integrating with Financial Management › Integrate › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Integrate with Financial Management

Customer Service Management provides an integration with the ServiceNow® Financial Management application as well as dashboards and reports.

Before you begin

Role required: admin

About this task

Note: The Financial Management For CSM plugin (com.snc.financial_management_for_csm) is no longer available for direct activation by the system administrator. You can request this plugin through the HI Customer Service system.

Procedure

  1. Navigate to All > System Definition > Plugins.

  2. Search for the Performance Analytics - Content Pack - Financial Management for Customer Service plugin (com.snc.pa.fm.csm).

  3. Click Activate.