Creating a decision table for recommending assignment groups

Create a decision table with name Assignment group for a router issue that provides an assignment group as a result for a given product and problem combination.

This decision table requires two inputs:

For the result, create the Assignment group column with Result type selected as Reference and Result table selected as Group [sys_user_group].

Configure the decision table conditions, results, and values as displayed in the following table. For more information, see Decision Tables.

|Condition columns|Result column| |Product|Problem|Assignment group| |-----------------|-------------| |-------|-------|----------------| |Router M-series|Internet connectivity issue|Router-M-Team-A| |Router M-series|Router is heating up|Router-M-Team-B| |Router M-series|Network outage|Router-M-Team-C| |Router M-series|Security concerns|Router-M-Team-D| |Router N-series|Internet connectivity issue|Router-N-Team-A| |Router N-series|Router is heating up|Router-N-Team-B| |Router N-series|Network outage|Router-N-Team-C| |Router N-series|Security concerns|Router-N-Team-D|