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Configure Auto-Responder notifications › Machine learning solutions › Implement Intelligence › Configure › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Enable Auto-Responder

Enable the Auto-Responder feature to include content suggested for deflecting cases in email notifications.

Before you begin

Activate the Predictive Intelligence for Customer Service Management plugin (com.snc.csm_ml). For more information, see Activate a plugin and Predictive Intelligence for CSM solution definitions.

Role required: admin

Procedure

  1. Navigate to All > Customer Service > Administration > Properties.

  2. In the Auto-Responder Recommendations section, select the check box for the Enable auto-responder recommendations property (sn_customerservice.case.autoresponder.enable).

  3. Click Save.