Engagement Messenger translation tables

Engagement Messenger uses the [sys_translated_text] and [sys_ui_message] tables to store translated text.

Each translated field on every row has one or more entries in the this table, one per language for which ServiceNow provides a translation.

Table Description

Translated Text \[sys\_translated\_text\]

Stores translations for configurable fields such as User Greeting and Search Message. These fields are configured in Engagement Messenger module configuration and have the field type translated_text.

The main fields of this table are:

Document: Internal identifier of the feature instance record this translation applies to.
Field name: Title or subtitle field from feature instance record.
Language: Language the text is translated into.
Table Name: Name of the feature instance.
Value: Translated text that the user sees.

For details about translating text content into different languages, see Translated text table and Translating text fields.

Message \[sys\_ui\_message\] Stores translations for static messages in Engagement Messenger.For more information about the Message table, see Message table.

Note: For information about Virtual Agent chat translation, see Virtual Agent translation tables