Chat Setup configuration form
Description of the Chat setup configuration form fields.
| Field | Description |
|---|---|
| Name | Name of the Live Agent chat setup configuration. The default name is `Chat setup`. |
| Live chat enabled | Option to enable a live chat. |
| Allow transcript download | Option that enables to download a transcript of the conversation. |
| Show agent names and avatars | Option to display agent names and avatars in the Agent Chat client when a live agent enters, transfers, or exits a chat. |
| Enable notifications for all users | Option to enable the delivery of notifications. |
| Agent Whisper | Option to enable Agent Whisper, which enables agents to message supervisors without the requester knowing.For more information, see Agent Whisper. |
| Emoji Enabled | Option to enable the ability to include emojis in Agent Chat. For more information, see Using emojis in Agent Chat. |
| No Agent Available message | Message that appears when a live agent isn’t available. The default message is `There are no agents available at the moment. Please try again later.` |
| Application | The application that contains this configuration record. This field is automatically set to Global. |
| Live chat wait status | Displays the wait time for Live Agent support in the Chat menu if Wait Time has been selected. |