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Configure Engagement Messenger › Engagement Messenger › Set up self-service › Configure › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Default font sizes for search result text in Engagement Messenger

Define normal and genius search result font sizes to change text appearance in Engagement Messenger on different devices.

Note: The ec_admin role is required to change the default configuration.

Search typeDefault configuration
Normal search for Knowledge Base and Catalog

The default normal search result font size settings are:

  • Large for title
  • Medium for summary

Note:

  • This setting for knowledge bases is found in the em_kb_search_template template script.
  • This setting for Catalog is found in the em_catalog_search_template template script.

The default auto-spell correction text font size is medium.

Note: The default configuration is set in the Faceted Search widget.

Genius search for Knowledge Base and Catalog

The default genius search result font size settings are:

  • Small for identifier
  • Large for heading
  • Medium for summary

Note:

  • This setting for knowledge bases is found in the em_qa_genius_results_template template script.
  • This setting for Catalog is found in the em_catalog_genius_results_template template script.
Image omitted: normal-search-result.jpg
Search results examples of normal search results, showing auto-spell correction, title text, and summary text.
Image omitted: genius-result.jpg
Genius search result with automatic font size adjustment for identifier text, heading text, and description text.