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Feature configuration › Engagement Messenger › Set up self-service › Configure › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Enable AI Search in Engagement Messenger for unauthenticated users

Enable the AI Search experience in Engagement Messenger so unauthenticated users can see the most relevant set of search results.

Before you begin

You must configure AI Search for the Engagement Messenger before enabling AI Search for an unauthenticated user. For more information, see Search feature configuration.

Role required: admin

About this task

As an admin, you must enable the EC AI Homepage Search, Typeahead Search, and AI Search Assist widgets in Engagement Messenger to enable the AI Search capability for unauthenticated users.

Procedure

  1. Navigate to Service Portal > Widgets.

  2. Search for and open the EC AI Homepage Search widget.

  3. Select the Public check box.

  4. Select Update.

What to do next

Enable the Typeahead Search and AI Search Assist widgets. For information, see Enable AI search in the Customer and Consumer Service Portals for unauthenticated users.