Enable Walk-up Experience appointment-booking

Enable or disable the appointment booking feature for Walk-up Experience as well as for the individual walk-up service locations available to customers.

Before you begin

Role required: sn_csm_walkup.walkup_admin

About this task

The Appointment Booking plugin (com.snc.appointment_booking) must be activated to use the application.

When you enable appointment booking, the Schedule an appointment tab appears on the online check-in page. Users choose a reason for the appointment and select a date a time from the available appointments.

Procedure

1. Navigate to All > Appointment Booking > Appointment Booking Configuration.

2. Click Walk-up Experience.

   The Walk-up Experience configuration is provided with the base system Appointment Booking feature.

3. Click Active to enable appointment booking for the Walk-up Experience application.

   Alternatively, if the feature is active you can deactivate it by clicking Active.

4. In the Appointment Booking Service Configuration related list, click the name of a service.

   For Walk-up Experience, the physical location of a walk-up queue defines a service. Every walk-up queue associated with your application is a service that you must configure for appointment booking.

   The Appointment Booking Service Configuration form for the selected service opens.

5. Click Active to set the field to true.

6. Click Update.