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Use › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Customer management

Enhance customer engagement and satisfaction by managing all interactions to ensure a seamless and efficient service experience. Simplify processes, improve communication, and provide personalized service.

  
Using customer access managementLearn how customers, contributor users, and customer service agents use customer access management.
Using Customer Contracts and EntitlementsLearn how consumers, managers, agents, and administrators use the Customer Contracts and Entitlements application to generate service contracts and contract lines to work on the services.
Create a social media profileUsers with the customer service manager role can create a social media profile for an account, contact, or consumer.
Create a social media log entryUsers with the customer service manager role can create a social media log entry for a case.
Using customer data models for B2B2CWith the B2B2C model, organizations across industries can easily configure multi-level customer relationships and support business customers who, in turn, support their end consumers.