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Time recording for Customer Service Management › Agent management › Use › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Review a time card

Customer service agents can review time cards created from time worked records.

Before you begin

Role required: sn_customerservice_agent

About this task

The Time Worked related list on the Case and Case Task form displays the time worked records that have been created for the case or task. This list also displays the time cards created from the time worked records.

Procedure

  1. Navigate to the desired case or case task.

  2. Go to the Time Worked related list.

  3. To view a time card, click the Time Card for that record.

    The time card provides a breakdown of the time worked for this case or case task by day.