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Using CSM Configurable Workspace in Customer Service Management › Manage cases › Use › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Open CSM Configurable Workspace

Open CSM Configurable Workspace so that you can work on customer service cases.

Before you begin

Role required: sn_customerservice_agent

Procedure

  1. Navigate to All > Workspace Experience > Workspaces.

  2. Select CSM Configurable Workspace.

    The workspace opens in a new browser tab.