Monitor Walk-up Experience queues
Once you check in at a location, you are notified of the wait time and your position in the queue. You can view the issues being serviced and the queue.
Before you begin
Role required: Customers
Procedure
Log in to the customer service portal.
Select your location.
Click the Queue widget.
You can view the following information:
- queue of everyone waiting for service
- names of people who are ahead of you
- status of people currently served and waiting in the queue
- respective agents who are serving the customers