Check in at a walk-up location
As a store representative, you can enable customers to check in on arrival at your service location. The user is added to the requester queue after filling in some details and a reason for the visit.
Before you begin
Role required: sn_walkup.walkup_login
About this task
A device at the store location runs the Walk-up application. The application welcome screen includes selections to check in for a service, view the list of requesters currently in the queue, and complete a survey. Both guest users and registered users can access the selections on the welcome screen.
Walk-up application screen with tiles for Queue, Check-in, and Survey.
Procedure
Select Check-in from the Walk-up application screen.
Add details in the Check-in screen.
If the system already has a contact or a consumer with the same details, it associates the interaction with that particular contact or consumer in the system.
Check-in screen with fields to enter the customer name, email address, and a reason for the visit.
Following check-in, you can view the queue status by selecting Queue from the Walk-up application screen.
The Queue widget enables you to view the list of requesters at the walk-up location. For more information, see Monitor Walk-up Experience queues.
Queue status screen that shows the next three users in the queue.
The **Survey** widget allows you to request the requester for feedback about the experience at the location. For more information, see [CSM Walk-up Experience customer satisfaction surveys](customer-self-service-and-omnichannel-engagement/csm-walkup-survey.md).