Pre-chat from the Consumer Service Portal
Start a support chat on the Consumer Service Portal by completing the Pre-chat survey. Survey questions vary depending on whether you are logged in or anonymous.
Before you begin
Role required: sn_customerservice.consumer
Procedure
Click the Open chat window icon on the portal page or use Facebook messenger if you are a Facebook user.
Answer the questions that help set the context for an agent to resolve your issue.
You will be routed to an agent queue.
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