Front-line case page keyboard shortcuts
Use keyboard shortcuts to create comments, work notes, and emails quickly, when using the Front-line case page in CSM Configurable Workspace.
When composing an email, using the shortcut key enables you to compose an email in a subtab.
When composing a comment or work note:
- If you have a work note in progress, using the keyboard shortcut displays the existing work note.
- If you have a comment in progress, using the keyboard shortcut displays the existing comment.
| Action | Windows keyboard shortcut | Mac keyboard shortcut |
|---|---|---|
| Compose an email | Control+Alt+e | Command+Option+e |
| Compose a comment | Shift+Alt+c | Shift+Option+c |
| Compose a work note | Shift+Alt+w | Shift+Option+w |
For more information, see Next Experience keyboard shortcuts.