Create a characteristic
Create a characteristic that can be associated with an entitlement or customer contract line.
Before you begin
Role required: sn_customerservice_manager
About this task
A characteristic is used for defining the service coverage that is provided to customers. These characteristics might include the scope of the service, the time period, and any limitations or exclusions such as geographical location and other attributes.
Procedure
Navigate to All > Product Catalog Management > Characteristics > Characteristics.
Select New.
On the form, fill in the fields.
Field Description Name The name of the characteristic for the entitlement. Input type The type of input for the coverage value related to this characteristic. For example, Choice and CheckBox. Description The short overview of the entitlement characteristic. Select Submit.