Reschedule an appointment with Conversational Appointment Booking

As a customer or consumer, reschedule an appointment from the Virtual Agent chat window on the service portal.

Before you begin

Role required: customer, consumer

About this task

You can only schedule one appointment per location. Only logged-in users can schedule appointments.

Procedure

1. Navigate to the Customer Service Portal or Consumer Service Portal home page by adding the suffix /csm or /csp to your instance URL.

   For example: https://yourportalurl.com/csm

2. Click the chat icon (

1. In the chat window, enter reschedule appointment.

2. Choose the appointment that you want to reschedule.

1. Choose a date from the calendar for the new appointment time.

Result

The appointment is rescheduled.

Related topics

Schedule an appointment

Cancel an appointment